The hotels industry in India has seen a rapid growth post the pandemic years. While most of the tourist traffic goes to places like the US and China, India stands at a close third for business travelers. As a holiday destination, India gets visitors from all over the world due to its varied geography and unique culture.
Given these factors, the hotels in India are facing an increased demand and hotels need to start using modern software based solutions for hotel management. Hotel PMS software in India can be used for everything from management of multiple properties to improving the guest experience through a hotel chain. Here are some of the India specific reasons for using for a hotel PMS
- Ideal for large chain hotels as well as small B&B
- Affordable setup as cloud PMS runs on any modern hardware
- Perfect for remote property management
- Easy to learn for all employees
- Customizable to suit the needs of Indian hotels
- Automation prevents errors due to manual data entry
- Cloud PMS offers easy integration with POS software
- In-depth reports allow deeper insights into the hotel’s business performance
- Better rate management on different channels through cloud PMS
- Improved data security through the cloud
- Virtually zero downtime
- 24/7 support for customers
- Regular updates with security patches
Using a Hotel Management Software In India for Exceptional Services
The hotel industry in India is unique in terms of local hotels operating at par with international chain hotels. The local brands need to improve their services in an exceptional manner if they are to compete with the international chains that have ample money and manpower with them. Using a hotel PMS software in India is one of the ways in which Indian hotels can gain leverage over their competitors. Let’s look at some ways in which cloud PMS can be beneficial for Indian hotels.
Managing Multiple Properties
A hotel PMS software in India can be used to manage multiple properties as these can be added to a single dashboard. The managers can then easily use the dashboard to view inventory, set room rates, assign housekeeping duties to staff and much more. The beauty of using cloud-based software is that you can use it from any modern device like a laptop, tablet, or a phone as long as you are connected to the internet. The guest data shared between multiple properties allows the staff to offer guests the same exceptional service that they received at one location of the hotel.
Providing Best Room Rates to Guests
A cloud-based hotel management software in India is the perfect choice for updating room rates once a central reservation system is connected to the software. The software ensures that the guests get the best room rates in the region as all room rates are updated in real time depending on the availability of the room and the bookings completed for similar rooms in the hotel. The biggest benefit of the hotel PMS software is that the central reservation system used for transferring data removes the middle-man between the hotel and the guests. Guests can get their accommodation at a much more affordable price as hotels don’t need to pay commission fees to a third party.
Stellar Automation With a PMS
In every hotel, there are several daily tasks that are repetitive but they take time and energy of the staff members. Due to staff leaving jobs in the pandemic years, there is an increasing need for automation to prevent any cases where guests are at a loss because there is no staff present to attend to them. Tasks like data entry, checking-in guests, assigning duties to housekeeping staff, sending confirmation emails, gathering feedback from guests and much more.
With a hotel PMS software, hotels in India can automate several of these tasks and dedicate their time and attention to other areas of the hotel. Automation also makes a great impression on the guests as they don’t have to wait to check-in or check-out of their room.
Modern technology in hotels has created a great avenue for providing contactless services to guests. After the pandemic, most guests are not keen to interact with the staff and if possible, they want to minimize their interactions. By providing features like information access through QR codes, keyless entry to rooms, web-app based check-in and more, hotels can ensure their guests can enjoy staying in safe and sanitized hotels. Guests can also make payments by scanning QR codes and also get the restaurant menus on their phones by scanning a code in the restaurant or bar.
Another application of the contactless services is using AI or chatbots in the hotel. Guests can access chatbots on the hotel’s website or use AI assistants like Alexa or Siri to order room service or operate the electronics in their rooms. Chatbots can also be helpful in providing guests with the information regarding the nearby attractions or any other information they might need about the hotel.
Hoteliers in India need to use reliable and high-quality software to ensure they are a step ahead of their competition. As the demands and expectations of the guest rise to new heights, hotels need to be prepared to handle all this with advanced software.
At mycloud Hospitality, managers can get access to a software suite that is used by hotels all over the world. This award-winning software is designed by professionals with many years of experience in the hospitality industry. Once you start using the software services offered by mycloud Hospitality, you will understand the efficiency that modern software can bring to your business and how it can help you in increasing customer satisfaction.
You can call +1-415-390-5039 for more information about the complete set of services offered by the software. You can also schedule a free demonstration that will showcase the abilities of the software suite. Please visit www.mycloudhospitality.com/ to check out the software’s features.