Greater automation and facility for better customer experience

Greater automation and facility for better customer experience
Written by Medhaavi Mishra

The usage of Self-service kiosks is all-time high in the present era. Finding retail stores, restaurants, and public spaces that do not use self-service kiosk technology in any way is becoming increasingly uncommon. Self-service kiosks have so many advantages that it is impossible to fit all of them into one message. We can see these kiosks around us in various forms like a passbook printing machine, cheque deposit machine, or automated teller machines. Depending on the usage and applicability, many organisations are leaping this industry of automation. 

The banking sector is the central region where kiosks are used the most. Owing to the concern for better consumer experience, nobody wants to have a setback on any grounds. Therefore, both the private and public sector banks in India are equally moving ahead to facilitate their customers. An instrument called the Passbook has the benefit of displaying transactions from the account opening date. There are a few number of companies that offer interactive kiosk solutions and custom-designed kiosks for customers with a first-rate aesthetic in India. Any machine is expected to have an intuitive user interface and low maintenance, and the same goes with the passbook printing machine. Therefore, the device should be such that it can perform the best work in the best time and efficiency. Well, many machines have come time and again, but not every machine has been able to provide the best utilities to the common man. 

However, this approach is solely designed to work with ordinary customers associated with the banks. Also, there is no need to adjust new passbooks or invest in them. The passbooks are encoded with a swiping bar-code or magnetic strips or card, containing the necessary identification information of the Passbook. The users have to present the book in the passbook printing machine, and the rest of the work is done automatically. These kiosks come with a great range of advantages like:

  • Multi-Language Assistance 
  • Low power consumption
  • Highly Stable
  • Reduced queue time

And the benefits don’t limit here. Let’sLet’s discuss some of the many benefits of self-service kiosks and find out how the organisation can be brought to the next level by this fantastic technology.

1. Resource savings

One of your organisation’s self-service kiosks’ main advantages is saving money, particularly staff time. Take, for instance, a self-service kiosk for visitor management.

These kiosks allow the staff, workers, and contractors to sign in without assistance from a receptionist using a booth. It saves precious time for administration and reception personnel that can be used for more urgent duties. Whether it is a passbook printing machine or a cold drink vending machine, there are a lot of savings of resources. 

2. Customizability

The ability to quickly adapt them to meet changing requirements within the organisation is among the many advantages of self-service kiosks. For example, you might want to use a self-service kiosk to start accepting payments that had previously only been used to view information or finding maps. It can quickly be done as most kiosks can integrate quickly and easily. Besides, the kiosks can also be customised according to the availability of space and features that the users need.

3. Ability to Serve more clients

Ease-of-use is one of the many benefits of self-service kiosks, using self-service kiosks is more comfortable and convenient for consumers than going to the counter. This has added the benefit of building a positive experience for consumers that contributes to positive word of mouth. And in this way, the service providers are also relieved as they can efficiently do some other tasks, or manage some more clients- as a part of their work is being handled by a machine. 

Notably, in the banking landscape, several users made visits only to update the passbooks. Now, when a bank has an installed passbook printing machine, the usual ques and crowd can be avoided. Also, bankers can focus on other operations with ease.

Connectivity Relation

Self-service kiosks’ adaptability is directly linked to their connectivity. They can be accessed and managed remotely from anywhere with an internet connection using cloud-based software since self-service kiosks are networked. It allows staff members to remotely push new content, apps, fixes and more from anywhere in the world to the kiosk.

The ability to adapt and serve more customers promptly to various requirements means that self-service kiosks are becoming essential to retaining a happy customer base. Self-service kiosks also allow clients to be more knowledgeable of the items they sell.

About the author

Medhaavi Mishra